Some agreements include what is called an “annual escalator.” Once a year, you will see a small increase. To learn more about how your battery works throughout the day, visit education.sunrun.com/getting-started-brightbox With a solar power purchase agreement or PPA, you pay for electricity, not for modules. The amount you pay is based on a kilowatt-hour rate for the electricity generated by your solar panels and is usually less than what the local utility charges for electricity. Sunrun makes it easy to transfer your solar lease to new owners. Our service transfer specialists take care of everything from training brokers and potential buyers to working with fiduciary managers, title agents, home inspectors and anyone else who might need to know about your solar system or lease. If you decide to move, give us a call and we will start facilitating the transfer process. Note: Include a prepaid UPS or FedEx shipping label so that submission/deletion documents can be sent to your office We cannot add solar panels to existing solar home systems. However, if you qualify, Sunrun can add a second solar system as part of a second agreement. If you are interested, please speak to a solar consultant or customer service. Sunrun will take care of your solar system, including making necessary repairs or replacing equipment during your agreement. During a power outage, Sunrun solar systems automatically shut down to protect utility workers who can work on power lines. This means that the solar system does not supply the house with electricity during an outage. It turns on automatically when the utility restores power to the network.

The exception is solar home systems that have brightbox, Sunrun`s solar battery service. Depending on where you live, Brightbox can be used as a backup power supply in the event of a power outage or for better control of your power consumption. It is currently available in some states {link to www.sunrun.com/solar-battery-storage} for new Sunrun Solar customers. With both solar power purchase options, you also have the option to add Protection Plus, our service package that includes system monitoring and maintenance for the duration of the contract. Knowing that there had to be a more affordable way to provide people with clean energy, we invented solar power leasing and power purchase agreements (PPAs). So, instead of buying a system directly, we offer additional options that require little or no upfront costs. As a Sunrun customer, you have a team of experts ready to help you with any questions you may have. Throughout the installation process, your project coordinator is your primary point of contact in case you have any questions or concerns. Our project coordination team is based in Denver, but specializes in managing projects in a specific region.

Your contact details can be found on mysunrun.com. They also have an installation coordinator to help you with the logistics around your installation day. You will be close to you and work directly with the installation team and local building inspectors to manage the work on site. You will receive their contact information when you plan your installation. Once your system is activated, the customer service team is your long-term support system. They are dedicated, knowledgeable and caring and will be available to help you find a solution to any type of problem during the following office hours. If you have any problems or questions, contact the customer service team at 855-478-6786.1. You can buy the solar system at fair market value (excluding New York owners).

2. You can renew your rental agreement with us every year. 3. Sunrun may remove the system at no cost to you. When you reach the end of your agreement, customer service will help you move forward. When you reach the end of your Sunrun contract, you have three options: Throughout the installation process, your project coordinator will be your primary point of contact for any questions or concerns. Our project coordination team is based in Denver, but specializes in managing projects in a specific region. Your contact details can be found on mysunrun.com. Once you have installed solar panels on your home, you cannot change your type of contract. If a system problem causes you to produce less than we have guaranteed, we will refund the difference. For your second anniversary at Sunrun, we compare the amount of energy produced by your panels with the production promised in your agreement. If your panels have not produced as much as expected, we will refund you to make up the difference.

Brightbox offerings in Hawaii start at $0 less and are backed by sunrun warranty with system monitoring and maintenance coverage for the duration of our agreement. .